
Purchasing things from eBay has become a common practice for me. Usually my purchases are between twenty and one hundred dollars and usually they are from overseas sellers. Recently I made a significantly more expensive purchase, around $850, from an Australian resident, actually one who lived in the outer suburbs I grew up in.
The item I bought was a quality piece of machinery, manufactured in Italy and retailing brand new for as much as $1800. The item description had the important words: Brand New In Box. Apparently the seller had four of these, all for $850. For those familiar with eBay this was a Buy It Now purchase, for those unfamiliar, basically this is an online purchase and sale, rather than an auction where bidding for an item starts at a reserve price and continues until time runs out and someone has achieved highest bid.

The photograph, though poorly shot, showed exactly the item that I was looking for. I had been prepared to pay up to $750 for a second hand one of these in good condition. For just $100 more I could have the item brand new. This seemed like the buy of the century. So, I conferred with my business partner, we discussed the possibility of this being stolen merchandise, considering its cheap price, its short auction/sale length/its dodgy photograph/its location, but still concluded that it would be foolish of anyone to attempt to sell stolen merchandise on eBay or attempt to sell fake or bogus machinery considering the large scale nature of a site like eBay. (Right?)

So after confirming the sale and paying online with credit card I contacted the seller on his mobile phone as instructed in the auction. We established where the seller lived and I informed him that I was very familiar with the area, having grown up nearby. It is worth mentioning that the seller lived in a fairly low socio-economic suburb. We organised a time to meet and I asked for the seller’s address. He hesitated and suggested we meet in the carpark of McDonalds on the approach to his suburb. This is the kind of carpark where groups of young people meet and hang out in the evenings, where drag races are organised, where brawls take place, where drugs are sold. I hesitated too, but didn’t want to seem alarmed or suspicious, so agreed to the meeting. Before hanging up I concluded with, “…I’ll be driving a silver Nissan Pulsar… and my name is Marc. What’s your name?” Again, he hesitated, before offering, “er… my name is Peter. Just give me a call about 15 minutes before you arrive.”
So I drove out to our arranged meet on a warm Saturday afternoon. As instructed, I called ‘Peter’ fifteen minutes before my arrival. His phone was off and went straight to message bank, with the greeting: “Hi, you’ve called Scott, please leave a message.” Funny, I thought I was calling Peter. So I didn’t leave a message. I waited a minute then called back. This time he answered, “Peter?” I asked, “this is Marc, I’m at the carpark, I’ll just wait for you here?” “Yep, ok… um… I’ve just got to go and get it, I’ll be there in about twenty minutes.”
At this point my heart rate was higher than normal. This guy has given me one name but his phone says another, he has a brand new piece of machinery which he is selling at half of its retail price, that he has to go and collect from another site before meeting me in what is a public yet known dodgy carpark. Alarm bells were ringing.
He arrives in a new gold Ford Falcon XR 8. I record the number plate. He gets out: white, early thirties, medium to heavy build, taller than me, unshaven, sunglasses, trackies. We shake hands and I call him Peter, he doesn’t correct me as to whether it is really Scott. We make small talk about my intended use of the product and he informs me vaguely of his friend in Italy who is able to send them to him cheaply. A believable story, but one that still doesn’t confirm how clean the item is. He removes the item from his car, the box has been opened, to which he explains that he opens and tests them all. No argument there I guess, but being in a carpark with no power outlets around I can’t confirm this. I don’t want to cause any kind of scene here and have already paid for the item anyway, so I check the labels and all seems well with the product so I place it into my car and hope that it is all ok. We shake hands but before I leave he informs me of a friend of his who has some other equipment I might be interested in, this costing around the $5000 mark and he even suggests that the item may be stolen. At this point I just want to get out of there so I say that I will talk it over with my partner and get back to him. Yeah right.
I get home. I unpack the item. Immediately I realise, it’s not the correct model. It is brand new, unused and works fine, but it isn’t the item in the photograph online, nor is it the model I want. I check the labels on the box and they all say exactly what they should but this is an electronic automated version of the product I want. And like other automated products, this is one of those cases where the manual version actually provides greater accuracy and control. My brain goes into a spin. I’ve been ripped off. I’ve been sold something that I don’t want though it has been labelled as exactly what I am after. I call my partner and explain. I call Peter/Scott back and explain. I tell him that I need to return the item as it is not what I am looking for and I inform him that his photograph does not match what is inside the box. After some discussion about the minor differences in the models and brief explanation of the downfalls of this particular model Peter/Scott agrees to my returning of the product, which he wishes to first inspect and then he will refund my money through eBay. He provides me with his home address this time and I ask if he could refund me in cash on the spot, having once inspected the merchandise. Unfortunately not, he says, as he does not carry such amounts of cash on him plus he has to deduct some to pay for the listing of the item.
Hmmm… so he is expecting me to turn up to his house, return the product and then trust that he will refund the sale through eBay. I have no choice to comply but I have no guarantee that he will refund the money. I have no idea how many of his friends could be sitting around a bong table drinking bundy and coke from cans while Eminem plays on the stolen surround sound system when I arrive to return this thing. And I am to leave empty handed? This guy is a scamming genius. He has constructed an elaborate scam, where these products are mispackaged and purchased by opportunists like me only to returned, not refunded and re-sold to the next naïve buyer like myself. I’m fucked.
My business partner and I go through the options. We have no choice. I am preparing myself for the phone call to the police I will have to make in the next couple of days. I have four days to worry about this. I have spoken to Peter/John a couple more times to arrange return of the item. He isn’t enjoying having to deal with me again. I don’t want to deal with him again either. He wants it over and offers me $50 off the price to keep the original item. But it’s not what I want. To him the difference is minor, to me it’s a complete dud.
Meanwhile, my business partner has been following these items on eBay. He sees that our friend still has more for sale, this time clearly marked as manual or electronic. My partner also follows the sale of the same product from other sellers, all going for $1500 or more. He suggests that in any case we still got a good deal. To buy the equipment we have, albeit the incorrect item, would almost cost us double. Furthermore, Peter/John is now advertising the exact item we do want quite clearly marked as such. My partner suggests we keep what we have. And possibly purchase another one, the correct one from the same seller… He’s right, even if we sell the one we have now later on, chances are we will get more than we paid for it, and we can also purchase the correct item from him right now, at the even lower price of $750! It just means I have to call him back to organise this and go back on the mild panic I had displayed a couple of phone calls ago.
So I call him, I blame my partner, saying that he insisted on keeping the original product and that he wants to buy the other correct item from him as well. He doesn’t care, he is happy to take our money! This time we organise to pay in cash to cut out eBay commissions.
So I drive out to the burbs again, with a friend as moral support, to Peter/Scott’s house this time with $750 in cash in my pocket. At this stage I am fairly convinced that while our man may be a little shady about where he obtains these things from he is not in the business of ripping people off through eBay. He is in the business of business. His house is new, in a quiet street, its door answered by his girlfriend: white, late twenties, slim to medium build, blonde, glasses, trackies. She is friendly and welcomes me inside. Peter/Scott appears with the merchandise in box (opened) and offers it to me. This time I insist on testing the equipment as there are power outlets handy. Everything works fine. I hand him the cash. He hands it to his girlfriend and she counts it. Satisfied, we shake hands and smile.
I leave, having lost a few years off my life in the worry over being ripped off. In the end my paranoia spoke louder than reality and I was suspicious when I should not have been. Caution is advised when purchasing anything online but it is worth giving a seller the benefit of the doubt, in this case the product labelling had been misleading and the seller was unfamiliar with the operation of this machinery. My own bad judgement had me assume I was being cleverly ripped off then I actually ended up going back for more. Thanks Peter/Scott.





